Terms of Service

    ★  No Service contract needed

    ★  Hourly rate as agreed with each customer

    ★  Rates are calculated per 15 minutes block time.

    ★  One person from each company should be responsible to authorize calls

    ★  Non urgent calls can be sent via email to our queue system

    ★  All calls will be logged

    ★  Log file will be sent together with the bill

    ★  Onsite service possible on request

    ★  Standard hardware problems can be fixed by sending the machine with a courier or        

           through a onsite visit by one of our technician. 

     ★  Risk of transport  with the customer and courier price paid by the customer 

    ★  Bills are issued on average monthly basis or on request 

(C) Symmetric Solutions 2011